Hi! Please connect with us at hello@shaunicosmetics.com or contact our chat support right on our website for 24/7 support.

We are located in Vancouver BC and through multiple warehouses across the US!

All of our lashes are 100% cruelty free & vegan! :)

What sets us apart from all the other Lash Brands in the market is unlike most high-end brands, since day 1, our Lashes have been made with 100% Cruelty Free & Vegan materials.

Our mission is to offer the most fluffiest (mink-free) lashes EVER! On another note, our Lashes have been tested to last you over 40x (with good care)... thats 20x more than most Lash Brands. We also offer an exceptional 90-day Return Policy.

Want to be apart of the team? Here's how to start: 1. Tag @Shaunicosmetics and #ShauniLashes in your Instagram posts 2. Send us a DM/Email. (hello@shaunicosmetics.com)

Let's stay connected. You can find us on social media under @shaunicosmetics!

We are always looking to receive feedback & improve! Please connect with us at hello@shaunicosmetics.com with any comments or concerns you have.

To get the maximum wear out of your Lashes please click here to learn all about application & care!

We are located in Vancouver BC and through multiple warehouses across the US!

All our lashes use our exclusive Vegan Pro™ material that gives you the most fluffiest, realistic, high quality mink-free lash ever.

After multiple wear tests we can confidently say our lashes can be worn over 40x... Which is 20x more than most high end lash brands!

Yes! Apply mascara before applying your lashes, so that your natural eyelashes blend perfectly into your falsies.

Trust... We ALL do! But with practice & patience you will become a pro in no time. Our best tip is waiting at least 15-20 seconds for the glue to get sticky before applying.

If you just can't stand it, try our Magnetic Lashes here!

Nope, Strip Lashes are attached above the lash line, unless you are not properly applying your Lashes, your real ones will be safe!

OMG! It's so easy and it only takes one minute. Click here to learn how to apply your Magnetic Lashes.

Our Magnetic Eyeliner is completely waterproof, it won't budge, however we recommend that you use a good Eye Makeup Remover, or Double Cleanse to remove it.

Trimming Magnetic Lashes can be confusing at first, make sure to trim around the magnet!

Yes! All of our products have been tested for safety. The ingredients in our Eyeliner are commonly found in other popular Eyeliners & Mascara's already on the market. However, for the health and safety of our customers, we do not recommend our magnetic eyeliner to those with pre-existing eye conditions.

*Before using our products, we highly recommend doing a patch test on your wrist for about 5-10 minutes, to test for any allergic reactions first.

*ALSO please review our product ingredients first to avoid any reactions or sensitivites. 

Yes! Wait for the liner to dry about 80%. Depending on the amount of Eyeliner applied it could take up to 4 minutes to dry. After this go in and apply your Magnetic Lashes!

Ummm... YES! Our Magnetic Liner will give your lashes the ultimate hold, they will last you day and night.

Make sure to apply your Magnetic Liner first with the same thickness as the magnets on the Lash band. Let the Magnetic Liner dry about 80% then apply.

If you are re-using your Magnetic Lashes, make sure the Lash band is completely clear of existing product so it can ensure for a proper hold. To remove excess product, take a Q-Tip or Makeup wipe and gently remove.

Practice makes perfect! Our favorite liner hack, is to use a Pencil Eyeliner first to sketch out your line, then over top go in with your Liquid Magnetic Liner.

We currently ship within North America. Stay posted for when we start shipping worldwide!

Don't love it? Return it. We want you to be 100% satisfied with your purchase. We offer a 90 day return & exchange policy.

All customers are responsible for the return shipping fee and paying a re-stocking fee. Due to the nature of our product, a re-stocking fee will be charged on all used items. Re-stocking fee will be based on the amount of product you will be returning or exchanging.

Refunds are made in the original form of payment and are issued to the person documented on the original order.

If your order is delayed, lost or possibly stolen, please fill out a claim with your courier so they can try to locate your order as soon as possible. Once a claim has been filed please email us the claim information and we will wait on the results of the claim before proceeding forward.

If an item is defective on arrival, please email us attaching a photo of the damaged product. (hello@shaunicosmetics.com)

To return or exchange your product: Email hello@shaunicosmetics.com with your name & order number.

We offer free standard shipping to all orders from North America that are over $50 (before taxes)

Shauni Cosmetics is not responsible for any customs & duties fees.

We process all orders within 1-2 business days. Go through checkout process for the most accurate shipping times.

*Please note: Due to COVID-19, orders may be delayed depending on your location. 

Please contact hello@shaunicosmetics.com as soon as possible after placing your order to cancel it.

If you've already received a shipment notification including your tracking # through SMS or Email, we are no longer able to cancel your order and you must follow the return process after delivery.

We currently accept payments from the following: Visa, MasterCard, American Express, Discover, Diners Club, PayPal, AfterPay, Google Pay, Shop Pay & Apple Pay.

We currently accept payments from the following: Visa, MasterCard, American Express, Discover, Diners Club, PayPal, AfterPay, Google Pay, Shop Pay & Apple Pay.

f you'd like to use your debit card to make a payment, connect your debit card to an exisiting PayPal account & continue the checkout process.

Please allow up to 48 hours for your tracking information to update. If there has still been no movement beyond the 48 hour window, you can always send us an email at hello@shaunicosmetics.com 

Shauni Cosmetics is not responsible for lost or stolen products. Please contact the third party courier for info on your package.

Shipping labels are generated according to client's submitted shipping information.

If you have submitted an incorrect address, please email hello@shaunicosmetics.com immediately with your Order Number and the correct address. If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes.

Keep track of your order through the provided tracking number. If you have any questions or concerns with your package, contact the third party courier.

Unfortunately we can only allow (1) coupon code per order. If you attempt to use more than one, the best code will be applied.

We ship from US & Vancouver Canada.